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UX Research & Product Design | Case de portfólio
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SUS patients join the queue without knowing their position, predicted date or reminders; the only way to follow up is calling the clinic.
UX Researcher & Product Designer, solo: research, benchmarking, personas and scheduling flow redesign.
Navigable 12-screen prototype with React code, on a WCAG-audited gov.br design system, focused on elderly and lower-income users.
Redesign of Meu SUS Digital's scheduling and intelligent queue flow. The official app has had scheduling since Mar/2026, but without queue position, date prediction, or reminders, that gap is the differentiator. Navigable prototype with 12 screens, WCAG-audited gov.br design system, and React + TypeScript code. Focused on elderly users and lower-income classes.